Terms and Conditions

These General Terms and Conditions govern the relationship between Secret Language / Time for Magic ("we", "us" or the "Seller") and the user who is granted customer status when placing an order or making a purchase online through our website ("you" or the "Customer"). By using our service, you accept and fully agree to these Terms and Conditions, as well as our Privacy and Cookie Policy, which is effective at the same time. If you do not agree, you should not use our service. We advise you to check this page periodically, as we reserve the right to update these terms without prior notice.

Prices are displayed in euros (EUR), clear and correct to the best of our ability. Errors may occur; we will correct them as soon as possible. The applicable VAT rate and shipping costs are indicated before you confirm your order. Accepted payment methods: Credit Card, Multibanco, MB WAY, and PayPal. After payment, you will receive an email confirmation and, where applicable, an invoice. In case of force majeure or circumstances beyond our control, we may need to vary delivery times; we will inform you as soon as possible.

All content on this website—including but not limited to text, images, logos, audio, video, and design—is the property of Secret Language / Time for Magic or has been licensed to us. Any use, reproduction, copying, disclosure, or distribution without our prior written approval is prohibited. You agree to refrain from any use that violates applicable law and we reserve the right to collect information on user's activity regarding this.

For full details, see our Refund Policy and Shipping Policy.

You may submit a complaint regarding any matter related to your purchase. You can use the Electronic Complaint Book (Complaint Book): https://www.livroreclamacoes.pt

We are not liable for failures or problems arising from circumstances beyond our control (including technical issues, fraud, or force majeure). Our service is provided "as is"; we do not guarantee uninterrupted operation in all situations.

The use of cookies and the processing of your personal data are described in our Privacy and Cookie Policy.

These terms are governed by Portuguese law. Any dispute shall be submitted to the competent courts of Portugal. For alternative dispute resolution, see our Online Dispute Resolution page.