Online Dispute Resolution

Secret Language / Time for Magic is committed to resolving any disputes with customers in a fair and timely manner.

If you have a complaint or dispute regarding a purchase or our service, please contact us first through the contact channels indicated on our website. We will do our best to resolve the matter directly with you.

Under Portuguese law, you may submit a complaint via the Electronic Complaint Book (Livro de Reclamações): https://www.livroreclamacoes.pt

In the European Union, you may use alternative dispute resolution (ADR) platforms to resolve consumer disputes out of court. For more information, consult the European Commission's ODR platform: https://ec.europa.eu/consumers/odr

These terms are governed by Portuguese law. Any dispute that cannot be resolved amicably shall be submitted to the competent courts of Portugal.